Pharma ERP
Reshaping how pharmacies work.
Web application UX/UI Design
B2B
Healthcare & Pharma
Project scope
This UX/UI design project involved a comprehensive redesign of a pharmacy ERP system intended to serve 98% of pharmacies in Portugal, accommodating around 12,000 daily users. The focus was on improving usability, simplifying workflows, and delivering a modern, responsive design suitable for both desktop and mobile devices.
Role
Head of UX Design
Industry
Healthcare & Pharma
Client
Confidential due to NDA
Category
Web Application UX/UI Design
Main Challenges
Besides from the complexity and extensiveness of the business logic of the current application, here are the main challenges we had to face during the design of the new platform.
The new app had to be used seamlessly by all the different profiles and roles of users in the pharmacy.
Mobility within the Pharmacy space
The users needed to access the system across devices to improve the workflow flexibility.
Guarantee top usability for every kind of device and type of interaction
Key UX/UI Design Features
Business Dashboard (Trends + Order Overview)
A management dashboard that surfaces trending products, active customers, and key order KPIs. Built to support day-to-day decisions with clear, scannable insights
Patient Clinical Follow-up
A clinical follow-up view that tracks vitals like blood pressure over time with quick time ranges and readable trends. Keeps patient context accessible for faster reviews and better continuity of care.
Order Management Table (Customer Orders)
Enterprise-ready order management with search, filters, status tags, and quick actions. Helps teams process high volumes while keeping every order traceable and easy to follow.
Quick Add to Cart (POS Product Grid)
A searchable product grid built for speed: adjust quantities in one click and keep cart details clear during busy counter workflows. Designed to reduce misclicks and speed up order creation.
Split Payments and Invoicing (Checkout)
Split a single receipt into multiple payment lines and choose the method for each one (cash, card, Apple Pay). Totals stay visible at all times, making checkout faster and invoicing easier to reconcile.
Final observations
The original system was simplified with an emphasis on usability with a clean, intuitive interface, reducing cognitive load and enabling users to complete tasks more efficiently. This resulted in smoother pharmacy operations and enhanced patient care.
The responsive design ensures pharmacists can seamlessly access the system across devices, improving workflow flexibility.
Selected work
[2022 -2025]
